01/Free Return Hookbag offers you hassle free returns for a full refund or replacement within 45 days from the delivery date (special products excluded).
To qualify for a return (refund or exchange) all products require a valid Return Merchandise Authorization (RMA) Number before being returned.
03/Restocking Fee Non-qualified and non-conforming returns are not included in Hookbag return policy and, if returned, will be rejected or subject to a 15% restocking fee at Hookbag's sole discretion.
Hookbag takes full responsibility for defective items, wrong items shipped or items damaged during delivery. Customers can replace the item online by filling out the RMA form for replacement.
Items sold as part of a bundle special may not be returned or replaced individually for that individual item. If you wish to return or replace a Bundle Special, you must return the entire bundle.
06/Open-box Return Hookbag sells items that are listed as “open-box”. Such items are sold at greatly reduced prices and subject to a limited return policy
Visit our Online Returns Center and get a return mailing label and return mailing authorization. We will inform you within one business day whether your RMA is valid or not.
Pack the items and return mailing authorization securely in the packing box used to deliver the item.
Attach the return mailing label to the outside of the packing box (clear tape is best) and mark the RMA number on the outside of the packing box.
Mail the package at your designated carrier's location. Returned goods will be processed within 7 business days (from the date Hookbag receive your returns).
Prices are in Canadian dollars. Hookbag.ca is not responsible for typographical or photographical errors. Prices and specifications are subject to change without notice. Logos and trademarks are copyright and the property of their respective owners.
Les prix sont en dollars Canadiens. Hookbag.ca n'est pas responsable des erreurs typographiques ou photographiques. Prix et spécifications sont sujets à changement sans préavis.